If certain grading information is missing from a diamond, you can always request more information by clicking on Request BGM & eye clean under the diamond’s image. By doing so, a member of our quality control team will get in contact with the supplier and finalize that information for you. 

Within 24 hours, you’ll have the full information on the requested diamond and will be able to buy with confidence.

How To Request

By clicking on "Request Image" or on "Req Shade, Luster & eyeclean" as per the image above, you will receive the following pop up box.

Select the information you request and press "Request Information". Our buying team will then retrieve the information for you and the data requested will be in your inbox within 24 business hours.

If you have not received the information requested within that time frame, please reach out to us at [email protected].

Did this answer your question?