Yes, Nivoda does have a return policy.

To return any eligible diamond:

  • Select the return option upon checkout for an added cost of 1% of the diamond value

  • Initiate the return within 35 days of having received the diamond by emailing [email protected]

  • Pay our return charge of $70

  • If the diamond passes our return quality control, funds will be credited to your account within 7 calendar days.

How to Select Diamonds with Returns

Select diamonds are eligible for returns which can be filtered on the search tool. To filter for only returnable diamonds, select the Returns button as seen below.

Then when checking out, select the Incl. Return option to get the returns insurance.

Lastly, checkout as normal and we will confirm the diamond with a return option with the eligible supplier.

Note that you will also be able to return a diamond if an error has occurred and it is either our or the supplier’s fault. 

For example this could be a quality issue, meaning there was an error in a diamond’s grading results between the certificate and the Nivoda platform. 

Please get in touch with Kyle at [email protected] for further information.

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