When an order is placed through the platform, you will be notified either directly via an API order, on email, or by a member of our buying team. We ask that you be available to confirm orders immediately within working hours. Once an order is fully confirmed, a member of our team will come to collect the diamond or arrange shipping to a Nivoda fulfillment center to quality check the diamonds and prepare them for shipping. 

In terms of holds, we may ask that you please keep diamonds on hold for 24-48 hours as buyers will sometimes require this time to finalize orders once a hold is requested. We will be in touch in case the stone can be released. To avoid any doubt, we do not ask for exclusivity of your stock and we do not demand guaranteed availability of stock.

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